Policy Information

Refund & Cancellation Policy

QB Support Services provides remote and digital services. Please review our refund and cancellation guidelines below.

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Service Delivery

All services are delivered electronically and remotely through secure communication and support channels.

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Refund Eligibility

Refund requests may be considered under the following circumstances:

  • Services cannot be delivered
  • Duplicate payments are processed
  • Technical limitations prevent completion of purchased services
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Non-Refundable Situations

Refunds generally will not be provided after:

  • Services have been completed
  • Remote sessions have been performed
  • Support plans have been activated
  • Customer-approved work has been delivered
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Refund Request Deadline

Refund requests must be submitted within seven (7) calendar days of purchase.

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Refund Processing Time

Approved refunds are generally processed within five (5) to ten (10) business days after approval.

Important Notice

Processing times may vary depending on your payment provider, financial institution, and payment method used during purchase.