Contact Us First
Customers are encouraged to contact QB Support Services before initiating a chargeback or payment dispute.
Early Resolution
Many concerns can be resolved quickly through direct communication.
Policy Information
Dispute Resolution Policy
QB Support Services is committed to resolving customer concerns fairly, promptly, and professionally before formal payment disputes are initiated.
How to Submit a Dispute
Disputes may be submitted through:
- Telephone Support
- Email Communication
Required Information
To help us investigate your concern, please provide:
- Full Name
- Transaction Date
- Transaction Amount
- Description of Concern
Initial Response Time
Most dispute inquiries receive an initial response within three (3) business days.
Dispute Resolution Timeline
QB Support Services will make reasonable efforts to resolve disputes within fifteen (15) business days after receiving all necessary information.
Resolution Commitment
Our team strives to investigate concerns thoroughly and provide a fair resolution as efficiently as possible.